DELIVERY & RETURNS

Free delivery on all UK orders. We will, where possible, post out items the same day or next working day with First Class delivery. If you’re looking for super fast delivery, contact us on 07891065218 to arrange

RETURNS POLICY

We will be happy to offer a refund within 7 days of date of delivery. Goods purchased online must be returned to us in perfect condition, with all tags attached and in their original packaging (box & dustbag) in order for us to process a refund. The refund will be minus the postage and packaging cost of £5.

Please request a return by emailing alice@hatbx.co.uk or texting 07891065218. We will send you an address to return the item to.

The item(s) must be packed securely in the packaging in which you have received it. We are not liable to refund you if the item is returned to us in poor condition.

The credit card used for the original purchase will be credited with the original price within 7 days of return provided that the goods in question are returned by you and received by us in the condition they were delivered to you.

For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products. We cannot accept responsibility for any parcels lost in transit.